Frequently Asked Questions

Please refer to our Returns and Refunds section for a detailed explanation.

If your watch isn’t functioning correctly, we recommend first reviewing the user manual that came with your watch. There you can find operational instructions that can help resolve the issue, as sometimes the problem can be due to incorrect usage.
If you have followed the manual and the watch still isn’t working as expected, please refer to our Warranty Policy section for information on how to proceed with repairs or replacements. Our warranty policy will provide you with the steps and guidelines for getting your watch serviced or replaced if necessary.

Unfortunately, we do not offer exchanges for different models. However, you can return your watch within 30 days of receiving it for a full refund, no questions asked. Please ensure the watch is in its original condition and packaging when returning it. For more details, please refer to our Returns and Refunds section.

Pre-ordering a Perun watch means you are reserving your exclusive timepiece while it is being crafted. This ensures that you will be among the first to receive your watch once it is completed. Additionally, by pre-ordering, you benefit from a special discount, securing your watch at a reduced price.

No, so far we only sell exclusively through our website.

We use Stripe as our payment processor, which allows us to accept a variety of payment methods. You can pay using major credit and debit cards, such as Visa, MasterCard, American Express, and Discover. Stripe also supports digital wallets like Apple Pay and Google Pay, providing a secure and convenient checkout experience.
Additionally, you can choose to pay directly with your PayPal account for a quick and easy transaction.

For information about customs duty and taxes please refer to our Duties and Taxes section.