{"id":186,"date":"2026-07-04T20:12:44","date_gmt":"2026-07-04T20:12:44","guid":{"rendered":"https:\/\/shop.perun.watch\/faq\/"},"modified":"2026-09-26T14:33:56","modified_gmt":"2026-09-26T12:33:56","slug":"faq","status":"publish","type":"page","link":"https:\/\/perun.watch\/hr\/faq\/","title":{"rendered":"\u010cesta pitanja"},"content":{"rendered":"\n
\n
\n\tWhere can I try on or buy a Perun watch in person?<\/summary>\n\t
\n\t\t

Perun watches are currently available at the following retail locations in Croatia:<\/p>\n\t\t

1. Montre Store – Zagreb<\/strong>
Ilica 45, 10000 Zagreb
Opening hours: Mon-Fri 8:00-20:00, Sat 8:00-15:00, Sunday closed<\/p>\n\t\t

2. Montre Store – Split<\/strong>
City Center One, Vukovarska ulica 207, 21000 Split
Opening hours: Mon-Sat 9:00-21:00, Sunday closed<\/p>\n\t\t

3. Pavlinovi\u0107 Designer Jewellery<\/strong>
Joker Mall, Put Brodarice 6, 21000 Split
Opening hours: Mon-Sat 9:00-21:00, Sunday closed<\/p>\n\t\t

4. Boutique store at Hotel Neptun, Brijuni National Park<\/strong>
Located within the historic Hotel Neptun on the Brijuni Islands, this boutique offers a curated selection of local and regional craftsmanship.
Brijunska 10, 52212 Fa\u017eana, Croatia
Opening hours follow the hotel schedule; please inquire at reception or check locally for details.<\/p>\n\t<\/div>\n<\/details>\n\n

\n\tHow do I make a return?<\/summary>\n\t
\n\t\t

Please refer to our Returns and Refunds<\/a> section for a detailed explanation.<\/p>\n\t<\/div>\n<\/details>\n\n

\n\tMy watch doesn\u2019t work properly, what should I do?<\/summary>\n\t
\n\t\t

If your watch isn\u2019t functioning correctly, we recommend first reviewing the user manual that came with your watch. There you can find operational instructions that can help resolve the issue, as sometimes the problem can be due to incorrect usage.<\/p>\n\t\t

Download Veles User Manual here (PDF).<\/a><\/p>\n\t\t

If you have followed the manual and the watch still isn\u2019t working as expected, please refer to our Warranty Policy<\/a> section for information on how to proceed with repairs or replacements.<\/p>\n\t<\/div>\n<\/details>\n\n

\n\tCan I exchange my watch for another model?<\/summary>\n\t
\n\t\t

Unfortunately, we do not offer exchanges for different models. However, you can return your watch within 14 days of receiving it for a full refund, no questions asked. Please ensure the watch is in its original condition and packaging when returning it. For more details, please refer to our Returns and Refunds<\/a> section.<\/p>\n\t<\/div>\n<\/details>\n\n

\n\tWhat does pre-order mean?<\/summary>\n\t
\n\t\t

Pre-ordering a Perun watch means you are reserving your exclusive timepiece while it is being crafted. This ensures that you will be among the first to receive your watch once it is completed. Additionally, by pre-ordering, you benefit from a special discount, securing your watch at a reduced price.<\/p>\n\t<\/div>\n<\/details>\n\n

\n\tWhat payment methods do you offer?<\/summary>\n\t
\n\t\t

We use Stripe as our payment processor, which allows us to accept a variety of payment methods. You can pay using major credit and debit cards, such as Visa, MasterCard, American Express, and Discover. Stripe also supports digital wallets like Apple Pay and Google Pay, providing a secure and convenient checkout experience.<\/p>\n\t<\/div>\n<\/details>\n\n

\n\tWill I be charged customs duty and taxes?<\/summary>\n\t
\n\t\t

For information about customs duty and taxes, please refer to our Duties and Taxes<\/a> section.<\/p>\n\t<\/div>\n<\/details>\n<\/div>\n\n","protected":false},"excerpt":{"rendered":"

Gdje mogu u\u017eivo isprobati ili kupiti sat Perun? Satovi Perun trenuta\u010dno su dostupni na sljede\u0107im prodajnim mjestima u Hrvatskoj: 1. Montre Store – ZagrebIlica 45, 10000 ZagrebRadno vrijeme: pon.-pet. 8:00-20:00, sub. 8:00-15:00, nedjeljom zatvoreno 2. Montre Store – SplitCity Center One, Vukovarska ulica 207, 21000 SplitRadno vrijeme: pon.-sub. 9:00-21:00, nedjeljom zatvoreno 3. Pavlinovi\u0107 Designer JewelleryJoker […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-186","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/perun.watch\/hr\/wp-json\/wp\/v2\/pages\/186","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/perun.watch\/hr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/perun.watch\/hr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/perun.watch\/hr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/perun.watch\/hr\/wp-json\/wp\/v2\/comments?post=186"}],"version-history":[{"count":2,"href":"https:\/\/perun.watch\/hr\/wp-json\/wp\/v2\/pages\/186\/revisions"}],"predecessor-version":[{"id":802,"href":"https:\/\/perun.watch\/hr\/wp-json\/wp\/v2\/pages\/186\/revisions\/802"}],"wp:attachment":[{"href":"https:\/\/perun.watch\/hr\/wp-json\/wp\/v2\/media?parent=186"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}